Anyone can contact the Advocate Office on behalf of a child or youth;

Children and youth are encouraged to contact the Advocate Office (when possible) on their own or with someone's assistance;

The Advocate Office will closely consider all information provided regarding the concern;

The information will be clarified and the steps already taken will be reviewed by the Advocate Office;

The Advocate Office may provide information to assist the caller with self advocacy or to advocate on behalf of a child or youth;

The Advocate Office may make further inquiries to collect collateral information that may be of assistance to the caller's concern;

Referrals to other agencies or departments may be made;

All calls are confidential unless sexual, physical or emotional abuse is reported.

A child or youth's rights, views or preferences are not being heard or considered in a decision that affects the child or youth;

All relevant information about a child or youth may not have been properly considered when a decision was made regarding a child or youth.